
Your Questions, Answered!
General quaries
How can I contact customer service?
You can reach our customer service team via email at luxisupport@luxipawtique.com or by calling [phone number] during business hours.
Do you offer international shipping?
Currently, we only ship to addresses within the United States.
How do I create an account on your website?
Click on the "Account" Icon at the top right of our homepage, then follow the prompts to register your account.
Can I cancel or modify my order after it has been placed?
Please contact our customer service team immediately if you need to cancel or modify your order. We can assist as long as the order has not yet been processed or shipped.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Shipping & Delivery
What are the shipping costs?
Shipping costs are a flat rate of X, applied at checkout.
How long does it take to process and ship my order?
Orders are processed and shipped within 1-2 business days after purchase.
What is the estimated delivery time?
Standard delivery time is between 7 to 12 business days.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
Do you offer free shipping?
Yes, LuxiPawtique offers free standard shipping on all orders over $100 within the United States.
Refunds & Returns
What is your return policy?
We have a 30-day return policy. Products will be replaced only for manufacturing defects. Refunds will not be given for other reasons.
How do I return a defective product?
Contact our customer service team within 30 days of purchase to report a defective product. They will provide return instructions and a return authorization.
Will I get a refund if I return a defective product?
No, we do not offer refunds. We will replace the product if a manufacturing defect is confirmed.
How long does it take to process a return?
Once we receive the returned product, we will inspect it within 5-7 business days. If a defect is found, a replacement will be shipped to you immediately.
What if I receive a damaged product?
If you receive a damaged product, contact our customer service team immediately with your order details and photos of the damage. We will assist you with the return and replacement process.
Need More Help?
If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to ensure you & your pets have the best experience with LuxiPawtique.